FAQ

Frequently Asked Questions

Everything we get asked about Surge — from games and memberships to tournaments, Trading Card Game (TCG) drops, streaming, and partnerships. Still missing something? The contact form is one click away.

General

Gaming & Equipment

Memberships

Esports & Competitive Gaming

Tournaments & Events

TCG Area

Content & Streaming

Accounts & Policies

Careers & Partnerships

Still have questions?

Can't find it here? Reach the team directly and we'll get back to you.

Ready to queue up?

Walk in any time — or lock in a membership and start banking included hours, tournament discounts, and priority access today.

Become a Member View Memberships

Frequently Asked Questions

General

What is Surge Esports?

Where is Surge located?

When are you opening?

Do I need a membership to play?

How old do you have to be to enter?

Gaming & Equipment

What games will be available?

What kind of PCs do you use?

Can I bring my own peripherals?

Do you have consoles?

Can I log into my own accounts?

Memberships

What memberships do you offer?

What is included with memberships?

Do memberships renew automatically?

Can I cancel my membership anytime?

Do unused gaming hours roll over?

Esports & Competitive Gaming

What makes Surge different from a normal gaming cafe?

Will Surge have esports teams?

Can I practice with my team at Surge?

Will there be ranked or competitive events?

Do you support collegiate or high school esports?

Can beginners participate in tournaments?

Will there be watch parties for major esports events?

Tournaments & Events

Will Surge host tournaments?

Can I rent Surge for private events?

How do I sign up for tournaments?

TCG Area

What trading card games will Surge support?

Will you sell sealed products and accessories?

Will there be weekly TCG events?

Content & Streaming

Can I stream from Surge?

Will there be dedicated streaming setups?

Can content creators collaborate with Surge?

Accounts & Policies

Do I need to create an account to play?

Can I bring outside food or drinks?

What happens if equipment is damaged?

Do you offer refunds?

Careers & Partnerships

Are you hiring?

Can my company sponsor or partner with Surge?

How can I stay updated?

Still have questions?

Ready to queue up?